Are the tours insured?

Eligible tours operate under applicable travel agency rules and insurance requirements. Safety and equipment details are shown in the relevant tour information.

Yes. GetWetTour operates under JOKER GLOBAL TURIZM TIC. LTD. STI. with TURSAB A-Group Travel Agency licence No: 18055. You can review our licence and contact details before booking.

Can children participate safely?

Yes, provided the specified age limits are met. Child-appropriate safety equipment is used and activities are carried out with experienced guides.

What if I want to cancel my tour?

On eligible tours, you can request cancellation up to 24 hours before the tour. Detailed cancellation and refund terms are shared before booking.

What happens if the weather is bad?

If a tour is cancelled due to bad weather, you can reschedule or cancel entirely. No charge applies in either case.

What payment methods do you accept?

The reservation total is paid online by debit or credit card. Available card types are shown on the payment screen.

Included and excluded services are listed on each tour page. Transfer, lunch, insurance or optional extras may vary by tour.

How is a booking confirmed?

Choose the tour, date and guests, then pay in full or pay 50% online. Your reservation is confirmed after the first payment is approved.

You can fill in the online booking form on our website or contact us via WhatsApp. Availability and details are checked before your reservation is confirmed.

Individuals, couples and groups are all welcome. For groups of 10 or more, we can prepare a tailored offer on WhatsApp.

Age limits vary by tour. Rafting requires a minimum age of 7, zipline 6. Participants under 18 require parental or guardian consent.

Is hotel transfer included?

Transfer service may vary by tour and pickup area. For included tours, pickup and meeting point details are shown before booking.

Your approximate pick-up time is included in your booking confirmation. On the morning of your tour, you can confirm the exact time via WhatsApp.

What if my hotel is outside the transfer zone?

We can arrange the nearest suitable meeting point for your hotel. Let us know during booking and we will coordinate the closest option.

How long do the tours last?

Tour durations vary. Rafting takes approximately 5-6 hours, zipline 3-4 hours, and combination packages may take around 8-9 hours. Each tour page includes detailed timing.

Can photos and videos be taken on the tour?

Yes. Some tours offer professional photo and video service as an optional extra. You may also bring your own phone or camera; a protective case is recommended for water activities.

Standard tour packages may require moderate fitness. Guests with serious heart, respiratory or knee conditions should consult a doctor before participation. Participation during pregnancy is not recommended.

Standard tour packages may require moderate fitness. Guests with serious heart, respiratory or knee conditions should consult a doctor before participation. Participation during pregnancy is not recommended.