Frequently Asked Questions

No matching results found.

Try another keyword or ask us on WhatsApp.

Safety

Eligible tours operate under applicable travel agency rules and insurance requirements. Safety and equipment details are shown in the relevant tour information.

Yes. GetWetTour operates under JOKER GLOBAL TURIZM TIC. LTD. STI. with TURSAB A-Group Travel Agency licence No: 18055. You can review our licence and contact details before booking.

Yes, provided the specified age limits are met. Child-appropriate safety equipment is used and activities are carried out with experienced guides.

Cancellation & Refunds

On eligible tours, you can request cancellation up to 24 hours before the tour. Detailed cancellation and refund terms are shared before booking.

If a tour is cancelled due to bad weather, you can reschedule or cancel entirely. No charge applies in either case.

Payment

We accept cash (TRY, EUR, USD) and credit or debit cards. All payments are made on the day of the tour at the activity site.

Included and excluded services are listed on each tour page. Transfer, lunch, insurance or optional extras may vary by tour.

Booking

Reservation and payment terms are shown before confirmation. Where available, guests pay on the tour day by cash or card without online prepayment.

You can fill in the online booking form on our website or contact us via WhatsApp. Availability and details are checked before your reservation is confirmed.

Individuals, couples and groups are all welcome. For groups of 10 or more, we can prepare a tailored offer on WhatsApp.

Age limits vary by tour. Rafting requires a minimum age of 7, zipline 6. Participants under 18 require parental or guardian consent.

Transfer

Transfer service may vary by tour and pickup area. For included tours, pickup and meeting point details are shown before booking.

Your approximate pick-up time is included in your booking confirmation. On the morning of your tour, you can confirm the exact time via WhatsApp.

We can arrange the nearest suitable meeting point for your hotel. Let us know during booking and we will coordinate the closest option.

Tours

Tour durations vary. Rafting takes approximately 5-6 hours, zipline 3-4 hours, and combination packages may take around 8-9 hours. Each tour page includes detailed timing.

Yes. Some tours offer professional photo and video service as an optional extra. You may also bring your own phone or camera; a protective case is recommended for water activities.

Standard tour packages may require moderate fitness. Guests with serious heart, respiratory or knee conditions should consult a doctor before participation. Participation during pregnancy is not recommended.

Guide language may vary by tour program. You can confirm Turkish, English, Russian or other language support on WhatsApp before booking.

Still Couldn't Find Your Answer?

Our experts are available on WhatsApp 24/7. Our average response time is under 5 minutes.

Ask on WhatsApp Contact Form

Language