Delivery & refund conditions

Electronic delivery of your booking

After the booking request and online payment are approved, a reservation record is created. Your PNR or order reference, service name, date, participant details and payment status are shown on screen and may also be sent by email or phone.

A declined payment or an availability request alone does not create a confirmed booking. You can review the current status through Booking Lookup.

How the service is delivered

The service is provided on the date and within the scope shown in your booking summary. Where hotel pickup is included, the pickup point and estimated operational time are confirmed separately. Guests must be ready at the stated pickup or meeting point.

Changes and cancellations

Send requests in writing with the booking name, phone number, PNR, service name and date. Eligibility is assessed using the time the request was received, the selected package, reserved capacity and any disclosed third-party conditions.

• Where a flexible cancellation option is expressly offered, the deadline and refund scope shown before payment apply.
• Late cancellations and no-shows may be non-refundable because capacity and operational services have already been reserved.
• If GetWetTour or the operator cancels the service, an appropriate alternative date or refund is offered in line with the booking terms and mandatory law.
• Any mandatory consumer rights remain unaffected.

Approved refund method

Approved refunds are initiated to the original card or payment method whenever possible. After the refund instruction is sent to the payment provider, the posting time depends on the bank, card type and payment network.

For partly used services or bookings containing disclosed third-party costs, the refundable amount may be calculated under the applicable booking terms and mandatory law. The outcome is communicated in writing.

Contact and requests

JOKER GLOBAL TURIZM TIC. LTD. STI.
Beskonak Mah. Yaris Kume Evleri No: 149 Manavgat / ANTALYA
Phone: 0533 200 32 02 · Email: info@getwettour.com