Distance sales agreement

Parties and provider details

Provider: JOKER GLOBAL TURIZM TIC. LTD. STI.
Brand: GetWetTour
Address: Beskonak Mah. Yaris Kume Evleri No: 149 Manavgat / ANTALYA
Phone: 0533 200 32 02 · Email: info@getwettour.com
Tax office / number: Manavgat / 4842289361 · MERSIS: 0484 2289 3610 0001 · TURSAB: 18055

Customer: The person identified in the reservation and order summary, including the contact and participant details supplied during booking.

Subject and main characteristics

The agreement covers delivery of the selected tour, activity or transfer on the stated date for the number of guests shown in the order summary. Route, inclusions, transfer scope, participation requirements, date and guest count are displayed before purchase.

Total price and payment

The total service price, including applicable taxes, is shown in the order summary. The customer reviews the service and agreement information before selecting the button that creates a payment obligation. A paid booking is confirmed when the card transaction is approved.

Card transactions are processed through the secure payment provider and may require 3D Secure verification. Full card numbers and card security codes are not stored on GetWetTour servers.

Formation and performance

The agreement is formed when the customer accepts the pre-contract information and terms and the payment provider returns a successful result. The PNR and booking record are supplied electronically; no physical product is shipped. The service is performed on the selected date at the confirmed pickup or meeting point.

Withdrawal, cancellation, changes and refunds

Under Turkish distance-contract rules, the statutory right of withdrawal may not apply to leisure services scheduled for a specific date or period. Any cancellation flexibility expressly offered during booking still applies, and mandatory consumer rights remain unaffected.

Requests must be submitted in writing with the PNR. If the operator cannot perform the service, the customer is informed and offered an applicable alternative date or a refund in accordance with the agreement and mandatory law. Review the Delivery & Refunds and Cancellation & Refund Policy pages for further details.

Customer responsibilities

The customer must provide accurate booking information, ensure participants meet the disclosed age and health requirements, and arrive at the stated pickup or meeting point on time. Anyone providing information for another participant confirms they are authorised to do so.

Complaints and disputes

Requests and complaints may first be sent through GetWetTour contact channels. Consumers may also apply to the competent consumer arbitration committee, consumer court or other authority under the monetary limits and jurisdiction rules in force.

Electronic approval and records

Electronic approval records that the customer received information about the provider, service, price, payment obligation, performance and cancellation or refund terms before purchase. Order and approval records are retained for applicable legal obligations.